Store Support Coordinator Job at Infosys BPM, Austin, TX

aE13RDVYZXpIaDlFZUlHNU5sQXhCMUEzZmc9PQ==
  • Infosys BPM
  • Austin, TX

Job Description

Job Title: Store Support Coordinator

Location: Austin

Shift: 8AM to 5PM CST

Job Summary:

As a Store Support Coordinator, you will be the first line of support for our retail stores, ensuring smooth day-to-day operations by resolving issues related to systems, and store processes. You will work closely with store teams, IT, and L2/3 teams to deliver timely and effective solutions that enhance the in-store experience for both employees and customers.

Key Responsibilities:

  • Provide first-level support for store operations, including POS systems, inventory discrepancies, and procedural queries.
  • Monitor and respond to support tickets and calls from store teams in a timely manner.
  • Triage through available documentation and knowledge or escalate to appropriate teams while ensuring clear documentation and follow-up.
  • Maintain accurate records of support activities and contribute to knowledge base documentation.
  • Collaborate with cross-functional teams to identify and implement process improvements.

Qualifications:

  • 2–3 years of experience in retail operations or store support preferred.
  • Strong communication, probing and problem-solving skills.
  • Familiarity with retail systems (POS, ticketing tools) in nice to have
  • Ability to multitask and prioritize in a fast-paced environment.
  • Customer-focused mindset with a proactive approach to issue resolution.

Job Tags

Shift work,

Similar Jobs

Calculated Hire

ATP/CTP Instructor Job at Calculated Hire

Role Summary The ATP/CTP Instructor conducts flight training in the virtual procedures trainer (VPT), full flight simulator and classroom ground training to bridge the gap between the knowledge of a commercial pilot and that expected of an ATP Certificate holder. This...

Helen Ross McNabb Center

Supervisory Roles (Program Coordinator / Team Leader) All Counties Job at Helen Ross McNabb Center

Supervisory Roles (Program Coordinator / Team Leader) All Counties Now Hiring: Leadership & Supervisory Roles Positions Available Across East Tennessee Locations: Knox, Anderson, Hamblen, Sevier, Cocke, Hamilton, Blount, & McMinn Counties Join the McNabb Center...

Corporate Connections LLC

Graphic Designer Job at Corporate Connections LLC

 ...Responsibilities: Planning concepts by studying relevant information and materials Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval Preparing finished art by operating necessary equipment... 

Westchester County

Employment Discrimination & Housing Investigator Job at Westchester County

 ...Employment Discrimination & Housing Discrimination Investigator Westchester County Human Rights Commission (White Plains, NY) The successful candidate will act as a senior investigator, responsible for the administration of investigations, case management from inception... 

VBeyond Corporation

Warehouse Operator Job at VBeyond Corporation

 ...following GMP rules as required per production schedule, pick list, or production record requirement. Make the necessary documentation entries Deliver materials to specified locations Load outbound freight as specified in BOLs after confirming material or...